Digital Business Intelligence

IT solutions for your customer center.

Professional business processes for your customer service.

  • Individual
    customized solutions

  • Security
    by design

  • Scalable IT
    infrastructure

  • Legal Security –
    All Servers and the company located in Germany

walter services

360° Customer Service: Understanding customers, exceeding customers' expectations

The quality of your customer experience is decisive for success or failure. Whether it's technical support, peak management or specific requirements, we enable you not only to meet customer needs, but to exceed them. Our service always starts exactly where it will bring you decisively forward. We implement the central optimisation steps for you in such a way that they bring satisfied customers to your company in the long term.

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Customer service optimization

Experience and know-how for the successful transformation of your business processes

We are specialists in optimizing customer interactions on all channels. Our expertise is reflected in hundreds of successful projects for a wide range of industries - from energy supply and telecommunications to mail order, consumer goods and healthcare. Alongside with partners like Microsoft, Avaya, CheckPoint and HPE we will enable you to receive the best in class products, accessing and fitting your needs – from a single source. Our solutions for communication and customer services are based on most modern and secure technology, in which you can participate by integrating it in your landscape: Processes, Data, Documents and Workflows. We understand customer service as our own science and we are with you in any phase of the project - anytime.

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Innovating processes. Exclusive products.

Modern communication. Professional customer service. Intelligent solutions.

Partner

AVAYA OCEANA

A platform for customer communication

High security standards

Certified data and information security in customer dialogue.

Our german datacenters guarantee a maximum of data privacy and information security. Our IT security management is certified to ISO27001. Convince yourself. Contact us.

Get in touch

Best service starts with a conversation.

Contact us, we take our time to build your solution.

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You can find us here

walter cloud services GmbH
Am Turm 42
53721 Siegburg