Digital Business Intelligence

IT solutions for your customer center.

Best in class products your customer service.

  • Guaranteed availability

  • 24/7
    Support

  • Scalable IT infrastructure

  • Legal Security – All Servers and the company located in Germany

walter services

360° customer service: Understanding customers, thinking customer experience ahead

The quality of your customer experience is crucial for success or failure. Whether it's technical support, peak management or specific requirements, we enable you not only to meet customer needs but to exceed them. Our service always starts exactly where it will bring you decisively forward. We implement the central optimization steps for you in such a way that they bring satisfied customers to your company in the long term.

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Customer service optimization

Experience and know-how for the successful transformation of your business processes

We are specialists in optimizing customer interactions on all channels. Our expertise is reflected in hundreds of successful projects for a wide range of industries - from energy supply and telecommunications to mail order, consumer goods , and healthcare. With technology partners such as Microsoft, Avaya, and Hewlett-Packard, we ensure that you have access to premium applications. Tailored to your requirements, from a single source. With our advanced IT solutions, we improve all relevant steps in customer service - processes, data, documents, and workflows. We understand customer service as our own science and are at your side with our knowledge in every project phase.

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Innovative processes. Exclusive products.

Modern communication. Professional customer service. Intelligent solutions.

Solution

Avaya Oceana

Omnichannel-Platform

Solution

Avaya ACD

Virtual telecommunications

Solution

Security-as-a-Service

IT security management

Solution

Identity Access Management

Assignment of rights and roles

Solution

Dashboard Analytics

Data processing

Solution

Skype for Business

Communication and collaboration

Solution

PeterConnects

Telephone and reception switchboard

Highest security standards

Certified data and information security in customer dialogue

For our solutions, we exclusively use servers in our own computer centers in Germany. Thus we guarantee you the highest data security, conforming to applicable data protection law. Our IT security management is certified according to ISO/IEC 27001.

Get in touch

Best service starts with a conversation.

Contact us, we take our time to build your solution.

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You can find us here

walter services GmbH
Am Turm 42
53721 Siegburg