Smooth customer interaction
- Agent Desktop for simultaneous handling of multiple contacts
- Call flow and waiting field optimization
- Voice recording
With the best voice quality and automated solutions for incoming and outgoing telephone calls, you can inspire your customers at all touch points at any time. On a common platform for all channels, you record incoming and outgoing contacts from call to video chat and forward them to the most qualified employee based on customer-specific data such as language or history. Our Automatic Call Distribution (ACD) from the cloud based on Avaya Aura includes applications for smart multichannel, inbound and outbound communication. Improve service quality and compliance requirements by recording interactions, customer feedback, and waiting area optimization. For highly satisfied customers. For every need.
Contact us, we take our time to build your solution.