Platform-as-a-Service

Automated solutions for all telephone enquiries

Intelligent routing of all customer contacts with the highest voice quality.

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Virtual communication

Customer service at the pulse of time. For very good accessibility and lasting positive experiences.

With the best voice quality and automated solutions for incoming and outgoing telephone calls, you can inspire your customers at all touch points at any time. On a common platform for all channels, you record incoming and outgoing contacts from call to video chat and forward them to the most qualified employee based on customer-specific data such as language or history. Our Automatic Call Distribution (ACD) from the cloud based on Avaya Aura includes applications for smart multichannel, inbound and outbound communication. Improve service quality and compliance requirements by recording interactions, customer feedback, and waiting area optimization. For highly satisfied customers. For every need.

Avaya ACD from the walter Cloud

Highly scalable ACD telephone system for any infrastructure.

  • License + Implementation + Hosting - All in one package
  • Reduction of IT and maintenance costs
  • Functions for multichannel, inbound and outbound communication
Tailored cloud solutions empowering your customer service

Call center infrastructure with maximum security. Including self-management or walter service inclusive.

Smooth customer interaction

  • Agent Desktop for simultaneous handling of multiple contacts
  • Call flow and waiting field optimization
  • Voice recording
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Integration and development

  • Integration into any customer system
  • Access to special add-ons
  • Freely configurable, highly flexible
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All-inclusive services

  • Guaranteed availability
  • Connection at the highest security level
  • Scalable with the latest software
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walter services

Modern, flexible and efficient cloud solutions

Customer satisfaction is not a commodity you can buy, but you can invest in it. walter services helps you turn customers into happy customers – with everything you’d expect from modern customer services and more. More passion, more expertise and more ideas in everything we do for you. However, the first thing we do is listen to you.

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Innovative Solutions. Exclusive partners.

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Best service starts with a conversation.

Contact us, we take our time to build your solution.

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You can find us here

walter services GmbH
Am Turm 42
53721 Siegburg