Omnichannel at its glance – Avaya Oceana

One platform for your customer communication. On all channels. Anytime.

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Customer service from the cloud

Efficient communication. Effectively increase your customer satisfaction.

Moderne digitale Kommunikation mit dem Kunden erfolgt längst über mehrere Kanäle – in Echtzeit und kanalübergreifend. Mit der Customer Engagement-Lösung Avaya Oceana aus der walter Cloud gestalten Sie professionell das Kundenerlebnis auf nur einer Oberfläche. Ganzheitlich und personalisiert über Chat, E-Mail, SMS, Telefonate, soziale Netzwerke etc. So können Sie in Echtzeit relevante Kundendaten analysieren und alle Kundenbedürfnisse optimal erfüllen. Effektiv, für jedes Endgerät und von überall.

walter cloud services featuring Avaya Oceana

Multichannel tool with full service and strong security standards

  • Hosting and 24/7 Support accessing your individual needs
  • License + Implementation + Hosting – Everything in one package
  • Monthly invoicing: minimum commitment, variable offerings
Tailored cloud solutions empowering your customer service

Customer service management in realtime. For higher customer satisfaction and stronger customer loyalty.

Optimized customer management

  • Anytime
  • Seamless customer interaction – device-independent
  • Customer Journey
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Efficient Enterprise Processes

  • Integrated Workflows
  • Accurate Allocation
  • Realtime Analytics
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Extensive Support

  • Strategy and Design
  • Implementation, Customization and Optimization
  • From DIY to Full-Support
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walter services

The Communication Company

Enough words. Watch this video to learn how the Omnichannel solution works in practice. A specific customer issue is addressed and processed across multiple touchpoints. Fast, uncomplicated, holistic and tailored to the individual request - this is how modern customer service works.

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Innovative Solutions. Exclusive partners.

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Best service starts with a conversation.

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You can find us here

walter services GmbH
Am Turm 42
53721 Siegburg