Optimized customer management
- Seamless customer interaction – device-independent
- Customer Journey
Communication with customers has outspread over different and multiple devices – in realtime and cross-channel. With the customer engagement solution “Avaya Oceana” from the walter cloud datacenters, you are able to design your customer experience. You get a professional toolset in a consolidated UI. Holistic and personalized – via Chat, E-Mail, SMS, Calls, Social Networks and more. That enables you to analyze customer data in realtime and address your customer needs at optimum. That’s efficiency. Available on any device and everywhere.
Contact us, we take our time to build your solution.