Omnichannel at its glance – Avaya Oceana

One platform for your customer communication. On all channels. Anytime.

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Customer service from the cloud

Efficient communication. Effectively increase your customer satisfaction.

Communication with customers has outspread over different and multiple devices – in realtime and cross-channel. With the customer engagement solution “Avaya Oceana” from the walter cloud datacenters, you are able to design your customer experience. You get a professional toolset in a consolidated UI. Holistic and personalized – via Chat, E-Mail, SMS, Calls, Social Networks and more. That enables you to analyze customer data in realtime and address your customer needs at optimum. That’s efficiency. Available on any device and everywhere.

walter cloud services featuring Avaya Oceana

Multichannel tool with full service and strong security standards

  • Hosting and 24/7 Support accessing your individual needs
  • License + Implementation + Hosting – Everything in one package
  • Monthly invoicing: minimum commitment, variable offerings
Tailored cloud solutions empowering your customer service

Customer service management in realtime. For higher customer satisfaction and stronger customer loyalty.

Optimized customer management

  • Anytime
  • Seamless customer interaction – device-independent
  • Customer Journey
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Efficient Enterprise Processes

  • Integrated Workflows
  • Accurate Allocation
  • Realtime Analytics
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Extensive Support

  • Strategy and Design
  • Implementation, Customization and Optimization
  • From DIY to Full-Support
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walter cloud services

The Communication Company

Customer satisfaction is not a commodity you can buy, but you can invest in it. walter services helps you turn customers into happy customers – with everything you’d expect from modern customer services and more. More passion, more expertise and more ideas in everything we do for you. However, the first thing we do is listen to you.

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Best service starts with a conversation.

Contact us, we take our time to build your solution.

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You can find us here

walter cloud services GmbH
Am Turm 42
53721 Siegburg